Privacy notice

This notice explains how Arvon Group Ltd(“Arvon”, “we”) collects and uses personal data through this website and in the course of providing services. Arvon is the data controller for that processing.

What we collect

We only collect what you choose to send us. This website has no analytics, no advertising trackers, and sets no cookies. The enquiry and contact forms do not transmit anything on their own — they compose a message and hand it to your own email client, which you then choose to send.

When you write to us, we hold:

• Identity and contact details — your name, role, organisation, email, and phone number.
• Engagement details — the dates, party size, and requirements you describe, and any correspondence that follows.
• Delivery information — where an engagement proceeds, the operational data needed to run it, including dietary, medical, and accessibility requirements you provide.

Why we use it

• To respond to your enquiry and provide services. Our lawful basis is performance of a contract, or steps taken at your request before entering one.
• To run and improve our operations. Our lawful basis is legitimate interests — operating a business and maintaining our client relationships.
• To meet legal and accounting obligations. Our lawful basis is compliance with a legal obligation.

Special category data — such as dietary, religious, or medical requirements provided for a camp — is processed only where necessary to deliver the engagement, on the basis of your explicit consent or the establishment of legal claims.

Who we share it with

Delivering an engagement requires us to pass specific details to the suppliers involved: facilities, hotels, caterers, transport operators, and, where relevant, local authorities. We share the minimum required and bind those suppliers to confidentiality. We do not sell personal data, and we do not disclose our clients or their engagements to anyone else.

Some suppliers are outside the United Kingdom and European Economic Area. Where that is the case, transfers are made under an adequacy decision or standard contractual clauses.

How long we keep it

Enquiries that do not proceed are deleted within 24 months. Records relating to a delivered engagement are retained for seven years to meet accounting and limitation-period requirements, then deleted.

Your rights

You may request access to your personal data, correction of it, erasure, restriction of or objection to processing, and portability. You may withdraw consent at any time where processing relies on it. To exercise any of these, write to hello@arvongroup.co.uk. We respond within one month.

If you are not satisfied with our response, you may complain to the UK Information Commissioner’s Office, or to the supervisory authority in your country of residence.

Security

Access to client data is limited to the people delivering the engagement. Devices and accounts are protected by encryption and multi-factor authentication. Confidentiality is one of the group’s five operating rules, and it is enforced internally as such.

Contact

Arvon Group Ltd, registered in England and Wales. hello@arvongroup.co.uk. See also our terms.